Hi, I’m an experienced Insurance Specialist with a strong background in both Commercial Lines and Personal Lines policies. I have hands-on experience handling insurance renewals, underwriting support, endorsements, policy audits, billing, and maintaining accurate client records.
I’m proficient in using Applied Epic and highly skilled in data entry, document management,
In my previous role, I worked as a Team Leader managing a team of 10 representatives, where I developed strong leadership, coordination, and problem-solving skills while ensuring billing processes and daily operations were handled efficiently and accurately.
I take pride in being detail-oriented, dependable, and efficient, especially in fast-paced environments that require accuracy, organization, and strong communication skills.
Experience: 5 - 10 years
5 years of data entry experience handling high-volume, repetitive tasks with a strong focus on accuracy, efficiency, and maintaining well-organized records across insurance processes.
Experience: 2 - 5 years
Expertise in data documentation, ensuring accurate creation, organization, and maintenance of records, policies, and supporting documents with strong attention to detail and compliance standards.
Experience: 5 - 10 years
5 years of experience using Applied Epic for end-to-end insurance policy servicing, including quoting, billing, renewals, audits, endorsements, policy documentation, and quality control (QC) processes across Commercial and Personal Lines.
Experience: Less than 6 months
Strong knowledge of the insurance industry, including Commercial and Personal Lines processes such as quoting, underwriting support, renewals, endorsements, audits, billing, and policy servicing.
Experience: Less than 6 months
5 years of experience in data management, ensuring accurate maintenance, organization, and updating of records across insurance systems and workflows, with strong attention to data integrity and consistency.
Experience: 6 months - 1 year
Billing Team Lead for 1 year, successfully improving team performance and morale by transforming a high-stress environment into a motivated, high-energy and results-driven team while ensuring accuracy and efficiency in billing operations.
Experience: Less than 6 months
Insurance underwriting experience involving risk evaluation, policy review, coverage analysis, and supporting underwriting decisions, ensuring accurate policy issuance and compliance for both Commercial and Personal Lines.
Experience: 1 - 2 years
Proficient in email handling, including managing high-volume correspondence, responding to client and internal inquiries, organizing communications, and ensuring timely and professional follow-ups.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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