Customer Service, Content Moderation, Social Media Manager, and Digital Marketin

I worked as a Customer Support Representative and Community Manager for The First Descendant, a Korean third-person looter shooter developed by Nexon Games. The primary responsibilities in my previous job included supporting players in every aspect of the game, communicating while moderating the game's official Discord server, and collecting and escalating issues or trends emerging in the community or in the tickets to our clients.

I worked as a Customer Support Representative and Community Manager for The First Descendant, a Korean third-person looter shooter developed by Nexon Games. The primary responsibilities in my previous job included supporting players in every aspect of the game, communicating while moderating the game's official Discord server, and collecting and escalating issues or trends emerging in the community or in the tickets to our clients.

I mainly used my digital marketing skills during my college years, where I was assigned to create and manage posts, answer inquiries, and create a positive relationship with our customers and potential customers. I also used these skills to create content for my gaming page on Facebook.

I worked and assisted our operations team, especially our Administrative Specialist, with her daily tasks during my On-The-Job Training.