Customer Support & CRM Operations | Salesforce | Billing & Reconciliation

Overview

Looking for any work (8 hours/day)

at $3.38/hour ($640.00/month)

Bachelor's degree

Last Active

June 14th, 2026 (5 days ago)

Member Since

May 5th, 2026

Profile Description

I've spent the last 4 years working in fast-paced customer support and operations environments, and honestly, I thrive in the kind of work that most people find overwhelming.

I'm the person who keeps things from falling through the cracks. The one who notices something is off before it becomes a real problem. The one who doesn't need to be micromanaged, reminded twice, or walked through tools they already know.

If you're a business owner or professional who's tired of managing the chaos yourself, I'd love to take that off your hands.

Over the years I've handled everything from high-volume inboxes and customer complaints to billing disputes, CRM cleanup, SOP writing, and team reporting. I maintained a 98% audit accuracy rate across more than 200 accounts and kept a 95% client satisfaction score consistently not because I was chasing numbers, but because I genuinely care about doing the work right.

From June 2025 to April 2026, I took on a Subject Matter Expert role where I wasn't just doing the work anymore . I was coaching teammates, finding gaps in processes before they caused problems, building reporting systems, and helping the team run more smoothly overall. That experience changed how I think. I stopped seeing tasks as just tasks and started seeing the bigger picture behind them. I bring that same mindset to every client I work with now.

The tools I work with include Salesforce, Asana, Slack, Google Workspace, Microsoft Office, Sigma, Canva, Adobe Photoshop, and CapCut. You won't need to train me on any of these.

Here's what I can help you with: inbox and calendar management, customer support, billing and account reconciliation, SOP documentation, CRM data management, reporting and tracking, and basic graphics or video editing when needed.

I know there are a lot of VAs out there. What I can tell you is this . I show up, I communicate, and I treat your business like it matters. Because to me, it does. I'm not looking for a short-term gig. I want to find the right client and actually build something together over time.

I'm based in the Philippines on PHT (UTC+8) and I'm open to full-time, part-time, or project-based work. I'm also flexible with hours if you're based in the US, AU, or UK.

If that sounds like what you're looking for, I'd love to hear from you.