Executive and Marketing/AI Trainer/Sales and Customer Service Coach/Auditor

Customer Service Excellence Trainer, Lean Six Sigma for Operational Efficiency in Sales and Overall Company Operations

Work as an Executive Assistant and Managed 100+ weekly emails and client inquiries, travel matters, maintaining timely communication and improving response efficiency across multiple projects. • Designed monthly business presentations using Canva and AI tools, enhancing client branding and online engagement. • Conducted online research and maintained digital records, reducing information retrieval time by 30% through organized documentation systems.

Detail-oriented Virtual Assistant experienced in administrative support, email and calendar management, data entry, customer service, and document organization. Proficient in CRM systems for client management and project management tools such as Asana, Trello, and ClickUp for task coordination and workflow tracking. Strong communication, organization, and time-management skills with a focus on efficiency and productivity.

• Conducts In-Field Coaching (Technical Support for Product Positioning and Selling (Product Mode of Action and Benefits in relation to animal science concepts) for Sales Team. • Assigned Artificial Intelligence (AI) Trainer for operational efficiency and AI for Sales and Communication. • Conducts Data Collection for competency Mapping, research surveys and organizational diagnostics. • Develop and Facilitate Customer Service Excellence Training and Digital Marketing Services for Key/Top External Clients as part of the company’s after-sales service, in alignment with their business objectives. • Attended Technical (Animal Industry Conventions) and Organizational/Leadership Trainings