Racquel
Lead Conversion & Scheduling Specialist | Customer Support | Housecall Pro & GoH
Overview
Looking for any work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelor's degree
Last Active
June 25th, 2026 (yesterday)
Member Since
April 7th, 2026
Profile Description
Results-driven Virtual Assistant with experience in high-volume scheduling, lead management, and customer support for service-based businesses. Skilled in prioritizing leads based on urgency and service type to ensure fast response times and convert inquiries into bookings and recurring clients. Experienced in handling cancellations, reschedules, and maintaining accurate, organized schedules. Also supports business operations through end-of-day checks and billing accuracy.
Top Skills
Customer Support » Sales Support
Experience: 2 - 5 years
Supported the sales process by managing and qualifying leads, scheduling appointments, and ensuring timely follow-ups. Maintained accurate client records in CRM systems and helped convert inquiries into confirmed bookings.
Customer Support » Customer Service
Experience: 10+ years
Handled client inquiries professionally via chat/email, ensuring fast response times and satisfaction.
Office and Administration » Communication
Experience: 10+ years
Clear, professional, and friendly communication with clients and teams.
Other Skills
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- DISC
- Dominance: 34
- Influence: 10
- Steadiness: 23
- Compliance: 33
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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