Client Support Associate | Virtual Assistant | Architecture Apprentice

I have over 3 years of experience in customer support management, specializing in case resolution, benefits administration, and client engagement. I excel at handling high-volume inquiries across multiple platforms, applying empathy-driven communication to de-escalate concerns, and ensuring first call resolution to improve satisfaction. My background includes managing employee benefits cases, supporting retention efforts, and upselling services, all while maintaining accuracy, compliance, and strong client relationships.

Over 3 years of experience in client relationship management, specializing in empathetic communication, case resolution, and retention strategies. Skilled at building trust, handling customer concerns end-to-end, and strengthening loyalty through clear, collaborative engagement.

Experienced in Avaya softphone and hardphone systems, managing high-volume calls and case handling with efficiency and empathy.

Skilled in AutoCAD for creating architectural plans, sections, and elevations, with over 3 years of project-based experience producing accurate technical drawings and supporting design documentation.

Proficient in SketchUp for developing 3D models and architectural visualizations, with project-based experience creating immersive design outputs for academic and client presentations.

Experienced in Microsoft Excel for benefits administration, maintaining precise records, processing enrollments, and ensuring compliance with accurate documentation and timely updates.

Proficient in Revit for BIM workflows, supporting architectural planning, coordination, and technical documentation with accurate 3D modeling and design outputs.