Kim

Knowledge Manager | Process Trainer | Process Writing | ServiceNow Reports Analy

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Overview

Looking for any work (5 hours/day)

at $6.11/hour ($740.00/month)

Bachelor's degree

Last Active

April 16th, 2026 (51 days ago)

Member Since

March 21st, 2026

Profile Description

Experienced IT professional with a strong focus on knowledge management and process training within IT service environments. Currently leading initiatives to capture, validate, and share tacit knowledge through documentation, FAQs, and case studies to enhance team performance and delivery consistency. Skilled in designing and delivering targeted training programs, supporting continuous improvement, and enabling effective knowledge transfer across teams. Proficient in ServiceNow reporting, including building real-time dashboards and utilizing Performance Analytics for data-driven insights. Proven ability to handle escalations, support SLA-driven service delivery, and contribute to process reengineering and operational excellence.

Top Skills

Customer Support » Product Knowledge

Experience: 5 - 10 years

Other Skills

Marketing » Content Creation » Technical Writing

Experience: 5 - 10 years

Marketing » Content Creation » Case Studies Writing

Experience: 5 - 10 years

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Customer Support » SaaS » Power Automate

Experience: 1 - 2 years

Basic Information

Age: 26

Gender: Female

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Address

Tests Taken: IQ
Score: 101: DISC
Dominance: 28
Influence: 15
Steadiness: 29
Compliance: 28