Mary
Former Airbnb Senior Case Manager | Claims & Mediation Expert|STR Policy & Revie
Verified
Overview
Looking for any work (9 hours/day)
at $4.99/hour ($1,080.00/month)
Associates degree
Last Active
June 28th, 2026 (today)
Member Since
March 16th, 2026
Profile Description
With over 7 years of dedicated experience in customer service, I offer a unique blend of high-level problem-solving and operational leadership. My career spans 3 years of face-to-face client management and 5 years of virtual support via phone,
As a former Senior Case Manager at Airbnb, I served as the highest point of escalation, handling the platform's most complex policy disputes and resolution cases. My deep expertise in Airbnb’s internal processes and policies allows me to navigate guest issues, host disputes, and operational hurdles with ease.
My goal is to help you streamline your short-term rental business, ensuring exceptional service that drives guest loyalty and five-star reviews, so you can focus on scaling your business while I handle the rest. Let’s work together to deliver service that sets you apart.
Top Skills
Real Estate » Short Term Rentals » Airbnb
Experience: 2 - 5 years
Customer Support » Phone Support
Experience: 5 - 10 years
Customer Support » Customer Service
Experience: 5 - 10 years
Other Skills
Office and Administration » Email Management
Experience: 2 - 5 years
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- DISC
- Dominance: 27
- Influence: 27
- Steadiness: 33
- Compliance: 13
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.