Currently a Software and Systems Trainer for an ERP system, delivering end-user,

Analyst- Accounts Payable Vendor Helpdesk (2012-2013) Associate- Accounts Payable Invoice Processing Team (2009-2012) Data Encoder /Revolving Fund Custodian (2006-2008)

Analyst- Accounts Payable Vendor Helpdesk (2012-2013)

Team Manager and System Expert - Accounts Payable Technical Team (January 2018- August 2021) Analyst and Specialist - Accounts Payable Technical Team (2013- December 2017)

Education Consultant (Business Software/ System Training) (August 2021- Current) Understand the NetSuite ERP application in all functional areas as they relate to customer learning requirements: • Consistently receiving good feedback in delivering customer specific training including Pre-UAT, Train the Trainer, End User Training, and Go-Live Support based on their implementation project scope onsite and virtually. • Recommends business best practices from a user adoption, training and business management perspective and incorporates learning industry best practices and techniques in daily engagements. • Manages aspects of the customer events (i.e. instruction, application implementation, environment, setup etc.) to ensure successful go live. • Applies expert knowledge of the NetSuite application to solve the customer business challenge and actively engages in becoming a vertical expert. • Partners with Customer Success Project Managers and Functional Consultants to develop and deliver user adoption and training plans for customer implementations.