Customer service professional with 3+ years of experience in financial services, fraud analysis, and multi-channel support (chat and voice). Experienced in resolving client issues efficiently while ensuring accuracy and compliance. Proficient in Salesforce, Oracle CX, Jira, and BlueZone, with a strong focus on clear communication, problem-solving, and dependable service in fast-paced environments.
Experience: 1 - 2 years
Advisor I, Chat Support handling Retail/E-commerce account. Assisting customers with their order inquiries, payment, refund, order tracking, and order concerns.
Experience: 1 - 2 years
Customer service representative under Fraud department handling 80+ daily interactions. Assisting customers regarding their bank accounts, unauthorized transactions, fraudulent prevention, cross coordination.
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