Healthcare and Insurance Support Specialist experienced in eligibility verificat

I worked as a fast food service crew member, where I handled front-line customer service in a fast-paced environment. My responsibilities included taking accurate orders, operating the POS system, preparing food and beverages according to company standards, and ensuring cleanliness and food safety at all times. I regularly assisted customers with inquiries or concerns, resolved issues promptly, and worked closely with team members to meet service time and quality targets. This role strengthened my ability to multitask, work under pressure, communicate clearly, and deliver consistent, friendly service even during peak hours.

I have hands-on experience in customer service within the healthcare and insurance industry, where I supported members, providers, and internal teams through inbound and outbound calls. My responsibilities included handling insurance claims, pre-authorization requests, and benefit verification while ensuring compliance with healthcare policies and confidentiality standards. I regularly assisted patients with coverage explanations, claim status updates, and billing-related concerns, focusing on accuracy, empathy, and clear communication. Through this role, I developed strong problem-solving skills, attention to detail, and the ability to manage sensitive situations professionally while maintaining high customer satisfaction.

I am computer literate with practical experience using productivity and communication tools in a professional setting. I am proficient in basic to intermediate computer operations, including data entry, file management, email handling, and internet research. I have experience using Microsoft Office applications such as Word, Excel, and Outlook, as well as web-based systems, CRM platforms, and online communication tools. I can quickly adapt to new software and follow digital workflows accurately while maintaining data privacy and security.