Skilled in social media marketing, content creation, virtual assistance, adminis

*Planned and executed influencer marketing campaigns to increase brand awareness, engagement, and customer reach. *Researched, identified, and reached out to influencers and content creators who aligned with each brand's target audience. *Coordinated collaborations, negotiated deliverables, and managed campaign timelines from start to finish. *Built and maintained strong relationships with influencers, ensuring smooth communication and successful partnerships. *Tracked campaign performance, collected content, and prepared reports with insights and recommendations for future collaborations.

*Created engaging social media content, including graphics, carousels, reels, stories, and short-form videos tailored to each brand's voice. *Designed eye-catching visuals using Canva and edited high-performing videos with CapCut for Instagram, Facebook, and TikTok. *Wrote compelling captions and calls-to-action that encouraged audience engagement and increased brand awareness. *Planned and organized content calendars to ensure consistent posting and support marketing campaigns, promotions, and seasonal events. *Stayed on top of social media trends and adapted content ideas to keep brands relevant, engaging, and competitive.

*Planned and coordinated company events, team-building activities, corporate gatherings, and special celebrations from concept to execution. *Coordinated with internal teams and external partners to ensure smooth event execution and a positive attendee experience. *Oversaw event registrations, guest lists, invitations, and on-site support to keep events organized and running seamlessly. *Assisted with post-event wrap-ups, gathering feedback and documenting key learnings to improve future events.

*Created and scheduled promotional email campaigns to drive sales, bookings, and customer engagement. *Designed compelling email content featuring seasonal offers, exclusive promotions, and new product or service launches. *Kept customers informed with regular updates, announcements, and brand news to strengthen customer relationships. *Managed email campaigns using Mailchimp and Klaviyo, ensuring timely and accurate delivery. *Assisted with audience segmentation to send relevant content to the right customers. *Monitored campaign performance, including open rates and click-through rates, and recommended improvements. *Maintained email lists and ensured subscriber information remained organized and up to date. *Collaborated with marketing teams to align email campaigns with social media and overall marketing strategies.

*Delivered excellent customer service in call center and hospitality roles, consistently achieving a 100% Customer Satisfaction (CSAT) rating. *Handled customer inquiries, concerns, and escalations through phone, email, and chat with empathy, professionalism, and timely follow-ups. *Welcomed and assisted hotel guests with check-ins, reservations, and general inquiries, ensuring a smooth and enjoyable experience. *Conducted Quality Assurance evaluations by reviewing customer interactions, providing constructive feedback, and helping improve service quality. *Built lasting customer relationships through active listening, clear communication, and a genuine commitment to delivering exceptional service.

*Created clean and engaging graphics for social media, promotions, presentations, and marketing materials using Canva. *Designed social media posts, stories, flyers, and promotional banners that aligned with each brand's style and messaging. *Edited and updated existing templates to keep content fresh, consistent, and visually appealing. *Worked closely with clients and team members to turn ideas into simple, effective designs. *Ensured all designs followed brand guidelines while meeting project deadlines.