Administrative & QA Virtual Assistant | Email & Chat Customer Support

Educated customers on vehicle features and functions. Assisted with service and maintenance scheduling. Handled customer inquiries related to rides and refund policies. Reviewed customer accounts to resolve complaints efficiently. Assisted customers in setting up clinic appointments.

Reviewed recorded calls and provided detailed feedback to agents. Facilitated internal and external calibration sessions. Prepared quality and performance reports for leadership.

I use Microsoft Excel to organize data, create and update reports, and track performance metrics. From my QA and administrative work, I’m comfortable with basic formulas, sorting and filtering data, and maintaining accurate records.

I am familiar with entering and organizing data in spreadsheets and databases, ensuring accuracy and completeness. I follow guidelines and processes to maintain reliable and consistent records.

I provide administrative support including email communication, data organization, reporting, and coordination, with a strong background in QA and client communication.

I use Microsoft PowerPoint to create clear and organized visuals for reporting and presentations that are shared with clients. I also create QA reminders for agents, process updates, and step-by-step procedural guides to help ensure proper compliance and understanding of workflows.

I manage emails efficiently by organizing inboxes, prioritizing messages, responding promptly, and following up on important tasks. I ensure communication is clear, professional, and timely, helping teams and clients stay on top of daily operations and deadlines.

I use Canva to create simple posts such as birthday greetings, QA tips/reminders from my previous work, and personal social media content using templates and basic design tools.

I use CapCut to create simple videos by trimming clips, adding text, captions, and basic transitions. I’ve used it for personal and social media content, including short videos and posts, and I’m comfortable working with templates and following a simple style or theme.