I have experience working with Trustee Sales Tracking, where I handled the tracking and monitoring of sales processes to ensure accuracy and timeliness. I was responsible for updating and maintaining records, verifying details, and ensuring that all information was properly documented. I coordinated with team members and clients to follow up on sales status, provide updates, and address any concerns. Through this role, I developed strong attention to detail, organizational skills, and the ability to manage multiple tasks while maintaining accuracy and efficiency.

I worked with hotel bookings where I helped customers find the best options for their travel needs. I assisted with searching for hotels, comparing prices, checking availability, and confirming reservations. I also handled requests for special accommodations, such as room preferences, late check-ins, and additional amenities. Whenever customers had changes or issues with their bookings, I supported them by updating reservations, processing cancellations, and coordinating with hotels to ensure a smooth experience. I always made sure to communicate clearly, stay patient, and keep customers informed every step of the way. I enjoy helping people plan their trips, and I take pride in providing friendly and reliable service, especially when customers are stressed or in a hurry.

I worked as a customer service representative for Connect AMEX, supporting travelers with their bookings and travel concerns. I handled a lot of calls every day and helped customers with reservation changes, cancellations, refunds, and general questions. I always tried to stay calm and friendly, even when customers were upset or stressed. I made sure to listen carefully, understand their needs, and provide clear solutions. I also worked with other teams when needed to solve more complex issues, and I kept accurate notes so every customer received consistent support. I’m proud that I consistently met performance goals and helped customers feel confident and satisfied with the service.

I have experience scheduling appointments and managing calendars for clients, ensuring everything is organized and accurate. I coordinate with clients to confirm availability, set reminders, and make adjustments when needed. I always stay detail-oriented and communicate clearly to avoid scheduling conflicts. Working in a fast-paced environment has helped me become efficient and reliable in managing multiple appointments while keeping everything running smoothly.

I have experience booking airline tickets using Sabre, handling the full process from searching flights, comparing options, and securing reservations. I’m skilled in managing bookings, issuing tickets, processing changes, and handling cancellations with accuracy and efficiency. I also used CRM systems to keep detailed records of customer interactions, update booking details, and ensure that all client information was accurate and organized. This helped me provide a smooth and personalized experience for each customer. I always stay calm under pressure, especially when customers need urgent travel changes or face unexpected issues. I make sure to communicate clearly, offer helpful solutions, and follow up until everything is resolved.