Customer Experince Agent | Sales | Social Media Manager

Over 7 years of customer service expertise across BPO, retail, and food service industries. Skilled in handling high‑volume inbound/outbound calls and email support, resolving account, payment, and financial inquiries, and ensuring compliance with data privacy standards. Experienced in delivering prompt, friendly service, building customer loyalty, and maintaining accuracy and professionalism in fast‑paced, metrics‑driven environments. Strong background in transaction handling, inventory support, and clear communication, consistently meeting performance targets while enhancing customer satisfaction.

Over 4 years of sales expertise in retail and food service, specializing in upselling, cross‑selling, and product promotion to drive revenue growth. Skilled at assessing customer needs, recommending tailored solutions, and maintaining strong product knowledge. Proven ability to support store operations, inventory management, and accurate transaction handling, while consistently delivering excellent customer service in fast‑paced environments.

Independent social media manager with hands‑on experience in content planning, scheduling, and engagement. Skilled in creating posts that promote products, increase visibility, and build strong online communities. Developed abilities in basic visual/video editing, analytics tracking, and audience interaction, contributing to improved reach and customer engagement.