Hope

Customer Service Representative - Back Office Support

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Overview

Looking for part-time work (4 hours/day)

at $6.64/hour ($640.00/month)

Bachelors degree

Last Active

June 5th, 2026 (19 days ago)

Member Since

January 5th, 2026

Profile Description

Hi, I’m Hope—a Philippines-based Bookkeeper and Customer Support specialist with 8+ years of experience supporting Australian clients, with expertise in CRM management, data entry, and back-office operations.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

Acted as primary backend contact for restaurant partners, providing timely and accurate support. Responded to partner inquiries and account requests via email and internal systems. Resolved account issues through clear communication and efficient follow-up.

Office and Administration » Data Entry

Experience: 5 - 10 years

Maintained accurate restaurant accounts, profiles, and menus through team coordination. Managed and updated menus, including pricing, categories, modifiers, and item descriptions. Processed new restaurant and chain builds while meeting turnaround times. Executed updates for restaurant names, hours, addresses, and ownership changes. Transcribed restaurant menus into the platform with precise item descriptions, prices, and options.

Customer Support » Customer Service

Experience: 5 - 10 years

Resolved account issues through clear communication and efficient follow-up. Managed web form queries, addressed order concerns, and processed vouchers and refunds.

Other Skills

Accounting » Quickbooks

Experience: 1 - 2 years

Assisted with purchasing and inventory documentation to support operational needs. Maintained accurate financial records and ensured proper bookkeeping practices.

Accounting » Bookkeeping

Experience: 1 - 2 years

Managed document encoding, filing, and general administrative tasks efficiently. Maintained accurate financial records and ensured proper bookkeeping practices.

Office and Administration » Administrative Support

Experience: Less than 6 months

Assisted with bookkeeping and prepared financial statements accurately. Supported preparation of project proposals and related documentation. Performed data encoding, filing, and document processing efficiently.

Basic Information

Age: 33

Gender: Female

Website: Sign Up with Pro Account to View

Address: Baybay, Leyte

Tests Taken: IQ
Score: 90: DISC
Dominance: 11
Influence: 7
Steadiness: 35
Compliance: 47: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”