AI Automation & Operations VA | 19+ Yrs IT Support

Over 19 years of L1 and L2 technical support for US, Canadian, and Australian clients in IT, telecom, and BPO. I troubleshoot network, internet, and VOIP issues, configure routers, modems, and devices, and resolve hardware, software, and connectivity problems. Experienced with ticketing systems, remote support tools, SLA compliance, and clear technical documentation.

I use AI tools daily across my work: Claude, ChatGPT, and Gemini for writing, research, summarizing, and building AI-powered workflows, plus Veo 3 for AI video content. I apply them to automate tasks, draft and organize communications, and speed up operations. I hold 13 Anthropic certifications covering the Claude API, AI agents, and AI fluency.

I provide reliable virtual assistant and operations support: email and inbox management, scheduling, data entry, CRM updates, social media posting, and general admin. For the last 3 years I have supported a business end to end, working independently with minimal supervision while meeting deadlines. Backed by 19+ years supporting US, Canadian, and Australian clients, with strong English communication.

Daily, hands-on use of Google Workspace across Gmail, Docs, Sheets, Drive, Calendar, and Forms for documents, data, scheduling, and collaboration. I also build automations with Google Apps Script, such as scheduled email reports and reading or updating Sheets data automatically. Certified in Google Workspace.

I build and optimize automation workflows using Make, Zapier, and Claude to remove manual, repetitive tasks. I have set up email and approval workflows, built a no-code operations and lead tracker, and connected apps so data moves automatically without copy-paste. Certified through Make.com Academy, Zapier Academy, and Anthropic (Claude).