Chester
BPO Team Manager & Operations Leader | Technical Support Specialist
Verified
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $4.14/hour ($400.00/month)
Bachelors degree
Last Active
July 8th, 2026 (12 days ago)
Member Since
December 4th, 2025
Profile Description
With over 3 years of experience in the BPO sector—transitioning from a top-performing Technical Support Representative to a Team Manager—I specialize in building and optimizing customer experience teams.
What I bring to your business:
Leadership & Performance Management: Successfully managed a team for a major US Search Engine client, consistently exceeding CSAT and QA targets through structured coaching.
Operational Efficiency: Led site-wide projects that reduced aging support cases by 60% and slashed team absenteeism from 12% to 5%.
Technical Background: Undergraduate in Computer Science with advanced proficiency in MS Office (Excel, Word, PowerPoint) and deep expertise in technical troubleshooting and billing workflows.
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Team Leadership
Experience: 1 - 2 years
Other Skills
Office and Administration » Power BI
Experience: 6 months - 1 year
Basic Information
- Age
- 23
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 105
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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