John
Account Manager | Service Desk & Operations Specialist | Client Relationship Exp
Verified
Overview
Looking for full-time work (8 hours/day)
at $7.43/hour ($1,440.00/month)
Bachelors degree
Last Active
May 28th, 2026 (9 days ago)
Member Since
November 12th, 2025
Profile Description
Results-oriented Account Manager and Operations Specialist with over 10 years of experience in client management, contact center operations, and service delivery. Proven success in building strong client relationships, leading remote teams, and improving processes that drive efficiency and customer satisfaction. Skilled in problem-solving, process optimization, and team leadership, with a strong ability to balance client needs and business goals.
Highly adaptable to remote work environments (WFH), proficient with digital collaboration tools, and experienced in coordinating with cross-functional teams across time zones. Dedicated to delivering high-quality service, maintaining operational excellence, and continuously developing new skills to meet modern business demands.
Core Skills and Competencies:
Account Management, Client Relationship Management, Customer Success, Contact Center Operations, Team Leadership, Process Improvement, Service Delivery, Remote Team Management, Communication Skills, Problem Solving, Workflow Optimization, Customer Experience, Data Analysis, Reporting, Time Management, Adaptability, Digital Tools Proficiency, Continuous Learning.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 10+ years
Over 10 years of proven experience in BPO operations, client account management, and service delivery across multiple industries. Skilled in leading teams, improving workflows, and ensuring high-quality customer experiences. Experienced in handling end-to-end contact center operations, from client onboarding and account retention to team supervision and performance optimization. Successfully managed multi-account portfolios as an Account Manager at MicroSourcing, driving client satisfaction and revenue growth through proactive communication and strategic support. As an Assistant Manager and Team Leader at WNS and MicroSourcing, led multiple customer support teams, monitored KPIs, and implemented process improvements that enhanced operational efficiency and team performance. Known for a client-first mindset, strong leadership, and data-driven decision-making. Adept at using CRM systems, reporting tools, and digital platforms to manage remote teams and maintain service excellence in a fast-paced BPO environment.
Office and Administration » Technology Proficiency
Experience: 10+ years
Other Skills
Office and Administration » Data Management
Experience: 5 - 10 years
Experienced in managing and analyzing operational data to support business decisions and improve performance. Skilled in maintaining data accuracy, preparing reports, and using tools like Excel, Google Sheets, and CRM systems for performance tracking and process optimization. Strong attention to detail and commitment to data integrity in all aspects of operations.
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Montalban, Rizal
- Tests Taken
- IQ
- Score: 122
- DISC
- Dominance: 19%
- Influence: 27%
- Steadiness: 22%
- Compliance: 32%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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