Jo

PH PlUpgrade to see actual infoing and Merchandising Coordinator - Back Office

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

College Level

Last Active

January 5th, 2025 (today)

Member Since

May 16th, 2017

Profile Description

-Senior Warehouse Coordinator -I specialize in customer service support.-Provide order tracking status.-Provide advice when to proceed with a replacement, credit, or refund.-Familiar with carriers like FedEx, UPS, USPS, Lasership, Ontrac, Grand Husky, LSO,
-DHL, Pitney Bowes, Asendia, Landmark among others- Investigate trends with order status/tracking -Understand trends in inventory and replenishment-Monitor order status and request for priority or expedited shipping as needed.

Systems or Tools used
Excel - basicGoogle DocsGoogle SheetsGoogle KeepMS WordZendeskGladlyShip StationHigh Jump /Korber Upgrade to see actual infoLatticeSlackMS TeamsVPN ConnectRecurlyShiplist
Prior to my current job, I had been a voice, chat, and email customer service representative. My main tasks are to answer phone calls and cater to customers' questions and requests about billing, order status, service status, shipping status, as well as order entry. I became familiar with systems or tools like Siebel, Excel, Google Docs, Google sheets, MS Word, Zendesk, Gladly, Ship Station, High Jump/Korber One, and Looker to name a few.