Joya
General Virtual Assistant | Team Leadership | Admin Support | Customer Service S
Overview
Looking for full-time work (8 hours/day)
at $4.80/hour ($928.00/month)
Associates degree
Last Active
June 5th, 2026 (4 days ago)
Member Since
October 15th, 2025
Profile Description
Hi! I’m Joya, a Customer Support and Administrative Professional with almost 9 years of experience in corporate operations and support. I now specialize in helping US-based businesses streamline their operations and provide excellent customer experiences.
Here’s what I bring:
Customer Service & Technical Support: Handling inbound
Lead Generation & Follow-Up: Qualifying leads, booking appointments, and managing CRM pipelines.
Administrative & Operations Support: Data entry, scheduling, organizing digital records, and ensuring timely completion of tasks.
Process Improvement: Streamlining workflows to save time and reduce errors.
High-Volume Management: Maintaining quality and speed during busy periods, promotions, or service spikes.
I am reliable, proactive, and detail-oriented, and I focus on getting things done efficiently while keeping clients and customers happy. I’m comfortable working with US clients and time zones, and I communicate clearly in English.
If you need a VA who can handle your support, admin, and operations tasks without oversight, let’s connect!
Top Skills
Marketing » Telemarketing » Inbound Sales
Experience: 2 - 5 years
Strong background in inbound sales and CRM data entry. Experienced in handling inquiries, resolving issues, and maintaining customer satisfaction metrics.
Marketing » Telemarketing » Outbound Sales
Experience: Less than 6 months
Strong background in outbound sales, telemarketing and customer support. Experienced in handling inquiries, resolving issues, and maintaining customer satisfaction metrics.
Customer Support
Experience: 5 - 10 years
Strong background in both inbound and outbound customer support. Experienced in handling inquiries, resolving issues, and maintaining customer satisfaction metrics.
Other Skills
Office and Administration » Data Entry
Experience: 5 - 10 years
Maintained team metrics, QA reports, and client databases accurately. Experienced in using spreadsheets and online tools for record tracking.
Customer Support » Customer Service
Experience: 2 - 5 years
Customer Service and Technical Support Representative - assist and handle inbound calls of a US telco account from customers who needed assistance in activation/reactivation and termination of services, wanted to know information on ongoing promotions and bundle offers - assist customers who are in need of technical assistance in terms of checking network coverage and troubleshooting
Office and Administration » Team Leadership
Experience: 2 - 5 years
- managed a total of 65 agents and 4 team leaders across 3 lines of business: Inbound Sales, Outbound Sales and Customer Service - took part in the hiring and recruitment of new members of the team by doing interview screening and mock call certifications. - play a part in the leadership and development with Operations Support primarily with Training and Quality like creating and revising training curriculum, plotting and scheduling training timeline, assist in aligning client requirements with QA call standards. - responsible in ensuring that we are rightly staffed by coordinating and taking part in the capacity planning. - worked alongside with my Operations Manager in checking client invoicing and billing, maintaining operational workflows, communicating directly with clients for campaign updates, facilitating weekly business reviews, daily client reporting and ensuring that campaign documents are organized and accessible - responsible for leadership onboarding of Team Leaders and senior agents
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Badian, Cebu
- Tests Taken
- IQ
- Score: 127
- DISC
- Dominance: 53%
- Influence: 8%
- Steadiness: 8%
- Compliance: 31%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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