GBP & Local SEO | Virtual Assistant | Administrative & Customer Service Support
I help businesses strengthen their local online presence while keeping operations and customer communication running smoothly. With hands-on experience in Google Business Profile (GBP) management, Local SEO support, and administrative and customer service tasks, I bring both technical skills and reliable day-to-day support.
On the Local SEO & GBP side, I manage and optimize Google Business Profiles, assist with verifications, maintain accurate profiles, monitor reviews, and support citation and local ranking efforts. I understand the importance of consistency, compliance, and timely updates to keep businesses visible in local search results.
On the administrative and customer service side, I handle data entry, task tracking, follow-ups, inbox management, and client communication with professionalism and attention to detail. I’m comfortable working with remote teams, meeting deadlines, and ensuring nothing falls through the cracks.
I’m organized, proactive, and easy to work with — someone you can trust to manage ongoing tasks, communicate clearly, and step in when support is needed. I’m especially suited for businesses looking for dependable online support with Local SEO, admin operations, and customer care.
Experience: 2 - 5 years
Experience: 2 - 5 years
Technical support professional for the world’s largest search engine, adept at managing both simple and complex Google Business Profile inquiries with a high positive resolution rate.
Experience: Less than 6 months
Certified in managing and optimizing Google Ads App campaigns for growth and performance.
Experience: 1 - 2 years
Experience: 6 months - 1 year
I am highly attentive to detail, consistently reviewing my work to ensure accuracy, completeness, and error‑free results.
Experience: 2 - 5 years
Skilled in healthcare insurance prior authorizations, coordinating with providers and payers to secure timely, accurate approvals and streamline patient care.
Experience: 2 - 5 years
I meticulously review and verify information to catch inconsistencies early, organize tasks efficiently, and maintain quality throughout each project. My strong attention to detail allows me to produce dependable, high‑quality work with minimal supervision, uphold standards of excellence, and support reliable outcomes in any administrative or data‑focused role.
Experience: 5 - 10 years
My prior experience demonstrates my ability to follow and improve processes that consistently pass quality checks and align with rigorous quality assurance requirements.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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