Customer Service & Support Call Handling (Inbound/Outbound) Data Entry & Accuracy

I gained experience during an internship at an accounting services firm. Throughout this opportunity, I assisted with client paperwork, including visits to relevant offices for document processing. Additionally, I conducted data encoding based on our calculations. I also engaged with clients, particularly addressing their business concerns and assisting individuals in organizing their business related documentation.

Consistently delivered exceptional customer service by addressing inquiries, resolving complaints, and providing timely solutions across multiple communication channels, including phone and non- phone interactions. Applied strong problem-solving skills to resolve customer inquiries and disputes, ensuring prompt and effective resolutions while escalating issues through appropriate channels when necessary. Met and often exceeded daily productivity goals, managing high call volumes and appointment scheduling with efficiency. Consistently achieved top survey satisfaction scores, demonstrating a commitment to delivering a positive customer experience and maintaining high service standards.

I completed an internship at the Municipal Office of Concepcion, where I engaged in communication with stakeholders and provided essential support regarding agricultural needs. Additionally, I was responsible for data encoding related to farmers and played a vital role in addressing community concerns and complaints regarding land cultivation issues