A highly responsible and detail-oriented professional with strong expertise in data management and client support. Committed to maintaining accurate and up-to-date records, ensuring the prevention of misinformation through consistent daily file updates. Skilled at actively addressing client concerns to guarantee satisfaction, reduce complaints, and contribute to smooth business operations.
Demonstrates a proactive and solutions-driven mindset, taking initiative to streamline processes, optimize workflows, and improve team efficiency. Flexible and adaptable, capable of handling a variety of tasks in both front-end and back-end support roles.
What I Can Do:
• Data Entry & Encoding – Accurately input, manage and organize large sets of information.
• Chat Support – Provide real-time assistance, respond to inquiries, and resolve client concerns.
• Back Office Support – Handle administrative tasks, maintain organized records, and ensure smooth operations.
• Web Research – Gather, analyze, and present reliable online data to support business needs.
Tools & Platforms I Use:
• Google Drive – File management, storage, and collaboration.
•Excel & Google Spreadsheet – Data organization, reporting, and analysis.
• Canva – Creating professional visual presentations and reports.
• Social Media Platforms – Familiar with handling and assisting in social media-related tasks
Key Strengths:
• Accuracy and attention to detail in all tasks.
• Strong communication and client service skills.
• Ability to work independently or as part of a team.
• Consistently proactive in identifying and resolving workflow challenges.
Experience: Less than 6 months
As a Chat Support I need to do: • Always check the clients concern • Make sure accurate the data before send it to the client • Always check the tool app Telegram, Whatsapp and Slack • Initiative
Experience: 1 - 2 years
As a Data Entry I need to do: • Export the files from the system and transfer to Excel and Spreadsheet • Make sure the exporting time is accurate the company standard time • Need to report the files everyday to prevent misinformation.
Experience: 1 - 2 years
As a Data Encoder I need to do: • Check and update the given data • Make sure the all data accurate • Need to check daily report and input to spreadsheet • Initiative
Experience: 1 - 2 years
Back office basically refers to outsourcing functions that don't involve client interactions like customer support, settlements, recording of files.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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