Aviation Operations & Admin Support Specialist

Accurately encoded, updated, and verified aviation maintenance records, passenger details, booking information, and refund-related data in internal systems. Strong attention to detail, accuracy, and checking entries against source documents before finalizing.

Supported daily operations through documentation, file tracking, follow-ups, and coordination with internal teams. Comfortable working with structured processes, confidential records, and time-sensitive tasks in a fast-paced environment.

Handled customer inquiries, follow-ups, and coordination emails with clear, professional communication. Able to organize inbox tasks, track open items, and respond in a way that keeps work moving.

Assisted passengers with booking concerns, refunds, check-ins, baggage-related questions, and special requests while maintaining professionalism in a fast-paced environment. Used calm, clear communication to handle concerns properly.

Used Google Docs, Sheets, Drive, Gmail, and Meet for reports, file organization, collaboration, and communication since college and in professional work. Comfortable using cloud-based tools to stay organized and work efficiently.