Senior Customer Support Agent | Airbnb Support Specialist VA |

Overview

Looking for full-time work (8 hours/day)

at $4.29/hour ($818.18/month)

Not Specified

Last Active

June 11th, 2026 (3 days ago)

Member Since

June 30th, 2025

Profile Description

 
Hello, I’m a Senior Customer Support with 4 years of BPO experience and 2 years as an admin assistant. I love helping people solve problems and make their day a little better whether it’s tracking down a missing package for UPS, assisting Airbnb guests with last-minute bookings, managing airtime plans for TracFone, Net10, and Safelink, or coaching teammates in the BPO industry.

I have 2 years of hands-on experience as an Airbnb Support Specialist, handling Resolutions 1, 2 and 3 cases, guest inquiries, reservations, modifications, and complex issue resolution. I also support hosts with listing issues, platform guidance, and booking coordination, maintaining high ratings and smooth operations. I’m comfortable managing international properties and adapting to different time zones.

CRM & Tools Experience:
• Salesforce
• Atrium
• Genesys
• Airbnb platform

With experience across Airbnb, UPS, TracFone, and admin support, I bring professionalism, empathy, and problem-solving skills to every task. I would be glad to contribute my expertise and resolution experience to your business.

If you need someone who's reliable, resourceful, and trustworthy -we might be a great match.