Detail-oriented and customer-focused professional with over two years of experience in healthcare-related BPO roles. Skilled in supporting U.S. health insurance members, handling benefits inquiries, processing premium payments, and coordinating with healthcare providers to resolve claims and coverage issues. Experienced in working with Medicare-eligible members and managing sensitive information while maintaining HIPAA compliance.
Strong background in customer service, administrative support, data entry, and communication across digital platforms such as Microsoft Teams and Google Workspace. Known for being highly organized, adaptable, and able to work efficiently in fast-paced environments. Currently pursuing a degree in Industrial Engineering while continuously developing skills in healthcare support and virtual administrative services.
Experience: 2 - 5 years
Health insurance support (U.S. accounts) Explaining benefits and coverage Claims investigation and follow-ups Handling claim denials Premium payment processing Member enrollment assistance Verifying eligibility and benefits Coordinating with healthcare providers Supporting Medicare-eligible members (65+) Understanding of healthcare plans and insurance processes
Experience: 2 - 5 years
Accurate and detail-oriented data entry experience involving the input, updating, and verification of information in digital systems and databases. Skilled in maintaining organized records, ensuring data accuracy, and handling sensitive information with confidentiality. Able to work efficiently while meeting deadlines in fast-paced environments.
Experience: 2 - 5 years
Ability to efficiently manage multiple tasks and priorities at the same time while maintaining accuracy, organization, and productivity in fast-paced work environments.
Experience: 2 - 5 years
Knowledge of medical insurance processes including eligibility verification, benefits explanation, claims support, and coordination with healthcare providers to ensure accurate coverage and timely claim resolution.
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