Marc

IT Service Desk | Remote | ITIL 4 Certified

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Overview

Looking for full-time work (9 hours/day)

at $7.84/hour ($1,699.20/month)

Bachelors degree

Last Active

April 10th, 2026 (62 days ago)

Member Since

May 30th, 2025

Profile Description

I am an experienced IT Service Desk professional with strong background in end-user support, troubleshooting, and enterprise IT operations. I specialize in providing fast, reliable technical assistance for users in corporate environments, ensuring minimal downtime and smooth daily operations.

I have hands-on experience supporting Windows environments, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, and common business applications. I am skilled in diagnosing issues remotely, resolving incidents, and guiding users step-by-step with clear communication.

Core Skills:

IT Service Desk & Helpdesk Support

Remote troubleshooting (Windows 10/11, Office 365)

Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive)

Active Directory & user access management
<8efe80624d780eba0c6493ec45140364>Email issues, account lockouts, password resets

Software installation & configuration

Network and connectivity troubleshooting

Ticketing systems (ServiceNow & Jira)

Incident and request management

End-user support and documentation

I am detail-oriented, responsive, and committed to delivering high-quality IT support. I understand the importance of user experience and business continuity, and I always aim to resolve issues efficiently while keeping users informed.

I am looking for remote opportunities where I can contribute my IT support expertise, problem-solving skills, and customer-focused approach to help organizations run smoothly.