Virtual Assistant

I have two years of hands-on experience as a Technical Support Representative at Accenture, where I specialized in ticket management, email support, and client communication. My role involved creating and closing service tickets, assisting with customer inquiries via email, and making outbound calls when necessary to resolve issues efficiently. This experience strengthened my ability to troubleshoot problems, manage multiple cases simultaneously, and maintain professional communication under pressure. I developed strong skills in issue tracking, escalation management, and customer service delivery, ensuring that client concerns were addressed promptly and accurately. Through this role, I gained a solid foundation in technical support processes, sharpened my problem-solving abilities, and built confidence in handling diverse customer needs in a fast-paced environment.

I have extensive experience in property and document research, particularly in the renewable energy sector. As a Property Document Reviewer & Research Specialist at Accenture, I conducted in-depth investigations into property deeds, land titles, and online listings to verify ownership and site feasibility for solar installations. I cross-checked submitted documents against installation devices, validated solar panel counts, and ensured compliance with regulatory requirements. My research work involved leveraging multiple tools such as Netr Online (public records), USPS (zipcode verification), Black Knight (title records), and CLSB (contractor license verification) to confirm documentation accuracy. I also classified property types single-family, townhouse, multifamily, and apartment to assess feasibility and compliance. This role sharpened my analytical skills, attention to detail, and ability to synthesize information from diverse sources. It also strengthened my capacity to identify discrepancies, raise Jira tickets for resolution, and provide clear, actionable insights to support operational decisions.

I have extensive experience in office and administrative functions, developed through roles in transaction processing, billing operations, and customer support. As a Transaction Processing Associate at Accenture, I handled large volumes of data entry and research, ensuring compliance with SLA and quality standards while resolving and escalating issues effectively. In my role as a Utility Bill Analyst, I managed end-to-end billing validation cycles, maintained reporting systems, and oversaw team assignments, which strengthened my skills in people management, service delivery, and cost efficiency. I also gained experience in documentation review and compliance validation while working as a Property Document Reviewer, where I verified ownership records, classified property types, and ensured regulatory accuracy. These roles have equipped me with strong organizational skills, attention to detail, and proficiency in tools such as Microsoft Office Suite, Salesforce Service Cloud, and Jira. I am adept at managing administrative workflows, supporting operational improvements, and delivering accurate, timely results in fast-paced environments.