Ma.

Data Entry|Concierge|Customer Service|Real-time Analyst|VA

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

March 16th, 2025 (5 days ago)

Member Since

February 25th, 2017

Profile Description

I am looking for a job where I can utilize and sharpen my skills.

What I Offer:
Customer Service: I provide great customer service by being responsive, transparent, empathetic, and clear in my communication with clients.

Workforce Real Time Analyst: Monitoring KPIs and Metrics

Data Analysis: Use Excel and Google Sheets to analyze data. Implement formulas and functions to automate tasks.

Data Cleaning: Fixing or removing incorrect, corrupted, incorrectly formatted, duplicate, or incomplete data within a dataset. Ensure your data is accurate, consistent, and ready for use.

TOOLS:
Avaya CRM - Dashboard to monitor agents

Zendesk: a cloud-based customer service software

Jira: project management and issue tracking tool used by teams to plan, track, release, and support software

Excel: PivotTables, VLOOKUP, INDEX-MATCH, etc.

Google Sheets: Formulas, Functions, Data Analysis

Data Visualization: Excel Charts, Google Sheets Charts

I have 8 years of experience as a customer and technical support representative, providing email support, and inbound and outbound calls, for both Dental Healthcare and a Telco Company. I have also worked as a concierge support for about a year.
In addition, I have over 5 years of experience as a Data Entry Specialist and a year as a Workforce Specialist.
I am a quick learner, adaptable, and passionate about my work. I would like to contribute my skills to your company's success.