Janice

Customer Support, Influencer Marketing, Brand Collaboration, Website Project Man

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.61/hour ($1,280.00/month)

Bachelors degree

Last Active

June 1st, 2026 (6 days ago)

Member Since

March 29th, 2025

Profile Description

I help e-commerce brands grow, whether that’s through smarter marketing, better customer experience, or tighter operations behind the scenes.

I’ve worked closely with brands like BodyBlendz, where I’ve worn multiple hats across digital marketing, influencer partnerships, customer support, and website management. That means I don’t just plan strategies. I execute them end-to-end and make sure they actually perform.

On the marketing side, I plan and roll out monthly campaigns, working with creatives and agencies to launch promotions that drive revenue (not just clicks). I regularly dig into Shopify and Klaviyo data to understand what’s working, improve conversion, and maximize ROAS.

I’ve also led influencer and brand partnerships—from outreach and negotiation through to launch. One highlight was closing and managing a celebrity collaboration with Nicole Williams-English, taking it from pitch to a successful product launch.

Alongside this, I’ve worked as a Customer Support Manager for Hairburst, where I manage support operations with a strong focus on retention, efficiency, and customer experience. It’s given me a clear understanding of how support directly impacts revenue—not just satisfaction.

What sets me apart is that I also understand the operational side of e-commerce. I handle wholesale and distribution deals, coordinate logistics, and support fulfillment processes to keep everything running smoothly as the business scales.

I’m comfortable switching between big-picture strategy and day-to-day execution, whether that’s launching a campaign, managing creators, solving customer issues, or coordinating backend operations.

If you’re looking for someone who can plug into your business, take ownership, and get things moving without constant direction, I can help.

Top Skills

Experience: 5 - 10 years

Handled BodyBlendz influencer marketing and brand cross collaborations

Experience: 2 - 5 years

Handles BodyBlendz Instagram account

Experience: 10+ years

I have been managing customer support for BodyBlendz, an Australian skincare brand, for 10 years, and Hairburst, a UK-based haircare brand, for 1 year. With a strong focus on customer experience, I ensure that every interaction is handled professionally and efficiently. I am proficient in English and committed to delivering exceptional service, resolving inquiries with accuracy and care. My experience spans order fulfillment, issue resolution, and customer engagement, ensuring a seamless and satisfying experience for every customer.

Other Skills

Experience: 2 - 5 years

Experience: 1 - 2 years

Experience: 10+ years

Experience: 2 - 5 years

Managed the creation of BodyBlendz website

Experience: Less than 6 months

Basic Information

Age
45
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  117
English
C2(Advanced/Mastery)
Government ID
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“I can find little blocks of time to focus so we can scale this business.”

Clearman Lawyers

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