Good day!
Hi! I’m Rain, a 22-year-old results-driven professional with experience in remote customer support, sales, and client relationship management. I began my career on the Tier 2 / Escalation team for HBO Max, where I handled complex billing, account, and technical issues via phone and
After HBO Max, I moved into wholesale sales and account management, where I managed the entire sales process remotely, from sourcing and qualifying leads to onboarding and supporting them into repeat customers. I served as the first point of contact for clients and maintained ongoing communication through calls,
Skills:
1. Customer Support (Phone,
2. Sales & Lead Conversion
3. Lead Qualification & Objection Handling
4. Client Follow-ups & Relationship Management
5. Appointment Setting & Calendar Coordination
6.
Tools / Platforms:
1. Reamaze
2. GoHighLevel
4. Salesforce
5. Salespype
6. Calendar Tools (Google Calendar, scheduling tools)
I’m highly organized, self-motivated, and comfortable working independently in online roles that require clear communication and accountability. I thrive in remote environments where customer satisfaction, consistency, and results matter. I’m open to long-term remote opportunities and short-term projects, and I’m excited to help businesses grow through strong customer support and sales execution.
I look forward to contributing to your business’s success!
Experience: 6 months - 1 year
I manage the full wholesale sourcing and sales cycle, from identifying and qualifying potential leads to onboarding and nurturing them into long-term, repeat customers. I serve as the first point of contact for all wholesale accounts, providing hands-on support throughout the buying process. I communicate with clients via phone calls, emails, and text messages based on their preferred method of contact, ensuring a smooth and personalized experience. Through consistent follow-ups, relationship-building, and proactive support, I generated over $60,000 in wholesale sales within a single quarter.
Experience: 1 - 2 years
In my previous role, I specialized in providing exceptional customer support through both phone and email channels, with a strong focus on email management. I efficiently handled a variety of customer concerns, including billing inquiries, refund requests, and advance payment issues. A significant part of my responsibilities involved managing and responding to customer emails in a timely manner, ensuring that all account-related inquiries were addressed thoroughly and professionally. My ability to prioritize and resolve complex issues through email communication allowed me to maintain high levels of customer satisfaction while managing multiple requests simultaneously. I took pride in delivering clear, concise, and accurate information to customers, fostering trust and building long-term relationships.
Before I was promoted in the wholesale department, where I consistently generated approximately $15,000 in monthly sales, I worked as part of a phone sales team pitching company products to prospective customers. I handled outbound and inbound calls, presented product value, addressed objections, and guided prospects toward purchase. I managed the full sales funnel from initial contact to conversion while maintaining strong customer relationships and driving repeat business.
Experience: Less than 6 months
I am passionate about helping businesses improve their scheduling processes and client outreach. Although I am new to appointment setting, I have gained solid knowledge of the strategies and tools required for effective lead qualification, appointment scheduling, and communication. I am eager to apply my skills in organization, time management, and customer interaction to help teams build stronger client relationships and improve operational efficiency. I am ready to contribute my abilities and learn from hands-on experience to make a positive impact in the field of appointment setting.
Experience: 6 months - 1 year
I am a passionate video editor with hands-on experience in creating engaging content for social media platforms like TikTok, Facebook, and Instagram. Through my time as a TikTok affiliate, I developed a strong understanding of video editing techniques, including crafting compelling ads, reels, and promotional content. I am skilled in editing videos to capture attention, boost engagement, and drive brand awareness. With a keen eye for detail and creativity, I aim to bring fresh ideas to the table and help brands and creators elevate their social media presence.
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