Medical Virtual Assistant specializing in U.S. healthcare insurance workflows, including verification, prior authorization, and claims processing.
Experienced in reducing claim delays, handling high-volume insurance tasks, and supporting providers using NextGen, RingCentral, and Google Workspace.
Hi, I am a Medical Virtual Assistant with 8 months of experience supporting U.S.-based healthcare providers, specializing in insurance verification, prior authorization, and claims processing.
In addition to my medical VA experience, I have over 2.5 years of customer service experience, including 1.5 years in a healthcare insurance company and 1 year in a telecommunications company. This background has strengthened my communication skills, problem-solving abilities, and capacity to handle high-volume tasks efficiently.
I am experienced in working with U.S. healthcare processes and insurance workflows, ensuring accurate eligibility verification, timely prior authorization requests, and consistent claims follow-ups to minimize delays and denials.
I am proficient in the following tools:
• NextGen (EHR)
• RingCentral (communication platform)
• Microsoft Teams
• Google Workspace (Docs, Sheets, Gmail, Calendar)
My core skills include:
• Insurance verification and eligibility checks (U.S. healthcare)
• Prior authorization requests and follow-ups
• Claims processing and status tracking
• Patient and insurance communication
• Medical data entry and documentation
• Customer service and issue resolution
• HIPAA compliance and confidentiality
I am detail-oriented, highly organized, and reliable. I am committed to supporting healthcare providers by improving workflow efficiency and delivering accurate, high-quality administrative support.
I am eager to contribute to your team and help streamline your operations.
Experience: 2 - 5 years
I can organize, triage, and respond to emails professionally, keeping your inbox clean, prioritized, and on track. I ensure timely follow-ups, flag important messages, and maintain efficient communication flow.
Experience: 1 - 2 years
Efficient in Google Workspace for managing emails, scheduling, and maintaining accurate records to support smooth daily operations.
Experience: 6 months - 1 year
Medical Virtual Assistant with 8 months of experience in U.S. healthcare, specializing in insurance verification, prior authorization, and claims processing. Experienced in NextGen, RingCentral, Microsoft Teams, and Google Workspace
Experience: 1 - 2 years
- Consistently provided professional and effective solutions to healthcare provider inquiries concerning claims, resolving an average of 60 calls daily. Know and understand HIPAA Guidelines.
Experience: 6 months - 1 year
I have experience managing calendars using Google Calendar, including setting appointments, sending reminders, avoiding scheduling conflicts, and coordinating meetings smoothly. I make sure your day stays organized and on track.
Experience: 1 - 2 years
I use Canva to create clean, eye-catching designs for social media posts, presentations, and simple marketing materials. I’m comfortable customizing templates and ensuring brand consistency while keeping visuals professional and engaging.
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.