Microsoft Office Skills, Computer Literate, Salesforce Skills, Base 24 Skills, S

Before I became a team leader at my previous company, I excelled at being an agent first, having awards for being the top agent during my first months working. We also undergo coaching certification for 90 days before I was able to handle 17 agents as a supervisor for 2 consecutive years.

Had utilized this application for documentation, getting our calls from our customers, and checking our resources to get the accurate resolution for every customer's concern, like knowledge articles and chatter.

Microsoft PowerPoint (Knowledgeable about using Microsoft PowerPoint to create slideshows and presentations.)

Microsoft Outlook (Capable of using Microsoft Outlook to schedule meetings, manage emails, and keep track of calendars.)

Microsoft Excel (Competent in data input, information organization, and spreadsheet creation utilizing Microsoft Excel for inventory or expense tracking.).

Microsoft Word (Competent with Microsoft Word for generating and formatting reports, letters, and memos.), and Microsoft Excel (Competent in data input, information organization, and spreadsheet creation utilizing Microsoft Excel for inventory or expense tracking.)

I have a basic knowledge of audio editing because I'm also a musician myself. I am currently using BandLab and CapCut applications when editing my song covers.

I was able to handle 5 classes with more or less 40 trainees when I became a trainer with the same company I had worked on.

I have a basic knowledge of editing because I'm also a musician myself. I am currently using BandLab and CapCut applications when editing my song covers.