Dennis
IT Helpdesk Professional | Remote Tech Support Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.97/hour ($960.00/month)
Bachelors degree
Last Active
June 8th, 2026 (yesterday)
Member Since
January 15th, 2025
Profile Description
PROFESSIONAL SUMMARY: Enterprise Level Technical Support Specialist (3+ Years Experience)
I am a highly analytical and detail oriented IT professional with over 3 years of experience providing technical support for cloud platforms and enterprise environments at Accenture. My expertise lies in resolving complex software, network, and system administration issues while maintaining a 98% first-call resolution rate.
I specialize in "translating" complex technical problems into simple, actionable solutions for both tech-savvy and non technical users. Whether it's managing server administration via Active Directory or troubleshooting remote connectivity issues, I ensure that downtime is minimized and customer satisfaction is prioritized.
Core Competencies:
Technical Troubleshooting: L1/L2 support for Windows, Cloud Platforms, and Network Infrastructure.
System Administration: Active Directory, User Management, DNS, and DHCP.
Device & App Support: Proficient in Android/iOS diagnostics, Samsung Knox, and Zoom/Google Workspace.
Workflow Mastery: Expert in Ticketing Systems (ServiceNow) and Issue Tracking (Jira/GitLab).
Documentation: Proven ability to reduce recurring issues by 25% through Knowledge Base and FAQ development.
I am highly organized, and fully equipped with a high speed fiber internet connection. I am ready to work in any time zone (US/AU/EU) and am committed to delivering excellence in a remote first environment.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Setting up email accounts and managing configurations for platforms like Gmail, Outlook, and others.
Customer Support » Technical Support
Experience: 2 - 5 years
Technical Support: Providing assistance to users for hardware and software issues, ensuring they can use their systems efficiently.
Software » Application Performance Management » VPN
Experience: 2 - 5 years
Configuring and managing Virtual Private Networks (VPNs) to ensure secure remote connections for users.
Other Skills
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Managing and analyzing data using spreadsheets, including creating formulas, charts, and data organization. I assist with tasks like budgeting, data entry, and analysis.
Office and Administration » Microsoft Word
Experience: 2 - 5 years
Creating, editing, and formatting documents for various needs, from reports to letters. I help users with document layout, styles, and formatting.
Systems Administration
Experience: 2 - 5 years
Involves managing and maintaining computer systems, including installing and configuring software, monitoring performance, and ensuring security. As an IT helpdesk technician, I handle system issues, user account management, and ensure everything runs smoothly for users.
Systems Administration » Windows Administrator
Experience: 2 - 5 years
Involves managing and supporting Windows-based systems, including installing, configuring, and maintaining the Windows operating system. In this role, I handle user accounts, manage system performance, ensure security updates, and troubleshoot Windows-related issues to keep everything running smoothly.
Office and Administration » Microsoft Outlook
Experience: 2 - 5 years
Managing emails, calendars, and contacts. I help users set up accounts, organize emails, and schedule appointments, ensuring smooth communication.
Basic Information
- Age
- 30
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Bacnotan, La Union
- Tests Taken
- DISC
- Dominance: 0
- Influence: 0
- Steadiness: 0
- Compliance: 0
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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