Robert

Prompt Engineering | Service Desk Coordinator | Data Analytics

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Overview

Looking for full-time work (8 hours/day)

at $8.30/hour ($1,600.00/month)

Bachelors degree

Last Active

June 30th, 2026 (yesterday)

Member Since

December 4th, 2024

Profile Description

Experienced Service Desk Coordinator with over 5 years in fast-paced MSP environments, specializing in efficient ticket triage, technician dispatch, and service request management. Proficient in managing high-volume ticket queues with strong SLA adherence and business impact prioritization, ensuring timely resolution of Level 1 and 2 support issues. Skilled in ServiceNow, ConnectWise, Autotask PSA, Hudu, NinjaOne, Office 365 Admin, Active Directory, Intune, and remote support tools including TeamViewer, AnyDesk, Remote Connect, and Datto RMM. Currently exploring AI-driven automation and model training to enhance service workflows, alongside Windows App solutions for remote desktop services. Proven track record of optimizing dispatch processes, escalating critical incidents effectively, and maintaining 90%+ customer satisfaction through clear communication with end users, technicians, and vendors. Adept at workforce scheduling and resource coordination to meet evolving client needs, balancing technical expertise with operational efficiency to minimize downtime and elevate service delivery.

Top Skills

Office and Administration » Data Analytics

Experience: 1 - 2 years

Cloud Services » IBM Cloud » Machine Learning

Experience: 1 - 2 years

Software » API Integration

Experience: 1 - 2 years

Other Skills

Web Programming » Python

Experience: 1 - 2 years

Software » Data Engineering » SQL

Experience: 1 - 2 years

Office and Administration » Power BI

Experience: 1 - 2 years

Software » Software QA Testing » Regression Testing

Experience: 1 - 2 years

Basic Information

Age: 29

Gender: Male

Website: Sign Up with Pro Account to View

Address: Bacoor, Cavite

Tests Taken: IQ
Score: 135: DISC
Dominance: 39
Influence: 7
Steadiness: 29
Compliance: 26: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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