Appointment Setter, Chat Specialist, & Sales Representative

- Provided exceptional customer support by resolving technical issues related to internet, phone, and TV services through inbound and outbound calls, demonstrating strong troubleshooting skills and empathy. Handled irate customers in high-pressure situations with professionalism, scheduled technician appointments, created and managed service tickets, and assisted with billing inquiries, payment processing, and dispute resolution. Maintained accurate records of customer interactions using CRM systems, ensured follow-ups to confirm issue resolution, and consistently delivered excellent multi-channel support across calls, emails, and messages.

Scheduled and dispatched technicians for various services including ducts, chimneys, roofing, garages, and locksmith work. Handled 10+ daily leads from multiple platforms, managed high-ticket sales calls (closing up to $13,000), and conducted cold/warm calling campaigns to re-engage prospects. Used tools like OpenPhone, WhatsApp, and Monday.com to coordinate with agents and technicians, track jobs, and automate follow-ups. Consistently ensured accurate appointment booking and high customer satisfaction.

Generated and qualified leads through high-volume outbound calls (100-150 daily), emails, and SMS campaigns using CRM tools like GoHighLevel and ReadyMode, effectively managing customer data while building rapport, addressing objections, and nurturing relationships to maximize conversions. Engaged in cold calling, prequalifying clients based on criteria, scheduling appointments, transferring qualified leads to sales teams or consultants, and following up on inquiries, showcasing strong communication, persuasive sales strategies, and time management skills. Collaborated with teams to streamline lead handoff processes, ensuring customer satisfaction through professional handling of questions, concerns, and disputes before finalizing sales.