Overview
Looking for full-time work (8 hours/day)
at $13.25/hour ($2,560.00/month)
Bachelors degree
Last Active
June 5th, 2026 (4 days ago)
Member Since
September 4th, 2024
Profile Description
As an Account Operations Manager, I lead and empower a team of over 100 customer service representatives who handle inbound and outbound calls for various clients. I have over six years of experience in the outsourcing and offshoring industry, and I have earned multiple certifications in team leadership and management
My core competencies include attention to detail, problem solving, communication, and research. I leverage these skills to ensure customer satisfaction, quality assurance, operational efficiency, and compliance. I am passionate about delivering excellent service and creating a positive work environment for my team. My goal is to help the company grow and achieve its mission of transforming customer experience and engagement.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Other Skills
Coaching » Training and Development
Experience: 2 - 5 years
Basic Information
- Age
- 39
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Valenzuela City, Metro Manila
- Tests Taken
- IQ
- Score: 112
- DISC
- Dominance: 43%
- Influence: 7%
- Steadiness: 24%
- Compliance: 26%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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