Cold Calling, Appointment Setter, General Virtual Assistant,

Worked as Financial Auditor with various Pharmaceutical Companies in the US for 10 years.

Provides excellent Customer Service experience. - worked with different companies in the US and AU. -worked as customer service, sales and technical support

Managed a group of 24 Agents. •Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements •Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly •Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment •Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations •Communicate expectations to employees and provide timely updates •Provide subject matter expertise in handling escalated customer calls as needed •Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities •Stay current on internal work processes, policies and procedures. Attend required manager development training

Has completed 30-hour of internship for the period 29 April to 17 May 2024 at Digital Bytes Financial Services, Munich Germany. The engagement was completely remote. Duties and Responsibilities: -Quick Books System Navigation -Generating Estimates and Invoices -Statement of Account Management -AP Management (Monitoring and Payment) -Bank Reconciliation -Manage Purchase Orders and Bills -Inventory Management -Management Reporting -Ageing of AR