Overview
Looking for full-time work (8 hours/day)
at $1.66/hour ($320.00/month)
High school diploma
Last Active
February 3rd, 2024 (875 days ago)
Member Since
February 3rd, 2024
Profile Description
My top qualifications are my over 6 years of experience as a customer service representative. Where I am excellent by receiving perfect scores every month. Also my strong attention to detail and ability to consistently provide accurate results. The ability to multitask between different conversations while keeping them separate. Even though I handled different roles such as customer service representative, collection specialist, health care associate, technical support, and creative consultant I was able to remain flexible. For me, my experience is my greatest achievement over the last 6 years working in BPO. I also believe that the most important value at work is maintaining a positive attitude, positivity, and enthusiasm in the face of challenges, this can help motivate others, encourage goodwill, and create a pleasant working environment. This includes always being respectful to everyone.
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
Answered 70 or more incoming calls daily and provided instructions for customers per training Guidelines. Identified customer needs through active listening techniques, diplomatic and tactful during confrontational or stressful circumstances with customers. Maintained customer satisfaction with strategies focused on addressing and resolving customer product complaints empathetically and professionally. Positive attitude at all times in a fast-paced environment. Received a positive feedback rating of 96
Accounting » Accounts Receivable » Collection
Experience: 1 - 2 years
With collections, I handled manual and automatically dialed outbound calls, demonstrating the ability to discuss account information & collect payments from inbound calling customers. Confer with customers to determine reasons for overdue payments and to review the terms of service, or credit contracts. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Responded to customer inquiries and advised customers of alternative payment plans. Accurately documented all details of client correspondence. Delivered exceptional customer service on collection calls and maintained calm and professionalism.
Design » Packaging & Brand Idenity Design » Creative Direction
Experience: 1 - 2 years
Other Skills
Office and Administration » English Proficiency
Experience: 5 - 10 years
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasig, Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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