Elenell-joy

Operations Support | Customer Support | Google Sheets | Reporting | Quality Assu

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Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelors degree

Last Active

July 19th, 2026 (3 days ago)

Member Since

January 13th, 2024

Profile Description

Hi! I'm Ellie from the Philippines.

I have over 10 years of experience in Technical Support, Customer Service, and Quality Assurance, with over 4 years as a Quality Coach.

I enjoy helping businesses stay organized, improve workflows, and provide excellent customer support. Throughout my career, I've built Google Sheets dashboards, created reports, improved existing trackers, and developed a Google Forms + Google Apps Script automation that reduced manual work by over 85% across 15–20 teams.

Here's how I can help:
> Customer Support (Email, Chat & Phone)
> Technical Support
> Data Entry
> Google Sheets Reports & Dashboards
> Workflow Improvement
> Google Forms & Google Apps Script Automation
> Administrative & Operations Support

Tools: Google Workspace | Google Sheets | Google Apps Script | Salesforce | Talkdesk | Microsoft Office | Canva | ChatGPT

I'm dependable, detail-oriented, and enjoy learning new tools to improve processes and support business operations.

I'm open to part-time, full-time, and project-based opportunities. I look forward to working with you!

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

I have a solid foundation in technical troubleshooting and issue resolution, gained from years of experience assisting customers with system, connectivity, and product-related concerns. I’m confident in analyzing root causes, identifying effective solutions, and ensuring minimal downtime while maintaining a high level of accuracy and professionalism.

Customer Support » Customer Service

Experience: 5 - 10 years

My background in customer service has strengthened my communication, empathy, and problem-solving skills. I’m skilled at handling inquiries, complaints, and requests with patience and efficiency—always prioritizing customer satisfaction while protecting company interests.

Office and Administration » Quality Assurance

Experience: 2 - 5 years

As a Quality Coach, I’ve developed expertise in monitoring interactions, conducting audits, and providing constructive feedback to improve overall service quality. I’m experienced in identifying trends, recommending process improvements, and ensuring compliance with both internal and regulatory standards.

Other Skills

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 131: DISC
Dominance: 13
Influence: 19
Steadiness: 39
Compliance: 30: English
C2(Advanced/Mastery)