End-User Computing Technician

Our main role is to provide essential support to computer software and hardware to all end-users, patrons, team members related to all technical issues. • Typical tasks would include upgrades, repairs, troubleshooting computer from external to internal. Fix Casino tables like baccarat, roulette, sicbo, online tables, etc. Also, assisting hotel team members in the area of creating patron’s cardkey, guest connecting to Wi-Fi, or any customer devices issues. • Proactively configure POS machines or workstations of restaurants inside Solaire, from ordering to receipt copy until kitchen printing. • Monitors inventory lists, for all the units of team member, from request, to checking of units’ availability, to deployment. • Installs and investigates applications issues across several different kinds of end-user. For instance, a finance team user requests assistance. As a technician we install applications used by their perspective team, and if user is from Gaming team, we install Gaming applications. And so on and so forth.

I’ve supported many computer users from external to internal. From installation of application to configurations. Troubleshoot new errors encountered and provide an efficient solution to avoid any inconvenience.

We use vpn for users to work from home. In order to connect to the compant server. And user needed applications. Our process is 1. Users will request VPN Access (for approval on both IT and their side. 2. We install and configure Cisco Anyconnect 3. They remote their workstation inside the premises using their company issued laptop.

We provide support/assitance for users of MS 365. From installation, configuration, expanding ost of outlook. Exporting to pst, and to reprofiling.

We use solarwinds to monitor servers or jumpstation Volumes by Disk Space Used. Back up files and/or report to specific IT team like network, infrastracture and Compliance team to request support from their end.