Hi! I'm Marites, a Shopify & eCommerce Virtual Assistant with hands-on training in Shopify store management, customer support, and product listing through VA4eCom.
I enjoy helping online businesses stay organized by managing products, monitoring orders, and providing excellent customer support. I take pride in being detail-oriented, reliable, and always willing to learn new tools and processes.
My experience includes Shopify product listing, inventory management, collections, AutoDS order monitoring, CJdropshipping product sourcing, and marketplace cross-listing.
I am looking forward to supporting eCommerce businesses and contributing to their long-term success.
Experience: 2 - 5 years
Experienced in researching products using StockX and other platforms to identify accurate pricing, product details, and market value for eBay and Shopify listings.
Experience: 1 - 2 years
Shopify Store Setup Specialist — Experienced in setting up complete and professional Shopify stores from scratch including theme installation, store customization, navigation setup, collections, pages, and product listing via CJdropshipping.
Experience: 2 - 5 years
eCommerce Customer Support Specialist — Experienced in handling customer inquiries, refunds, defective items, delayed shipments, and order issues professionally using Freshdesk helpdesk tool.
Experience: 1 - 2 years
ropshipping Specialist — Experienced in eBay dropshipping using AutoDS for order monitoring, profit tracking, and active listing management. Also skilled in product sourcing via CJdropshipping and direct import to Shopify stores.
Experience: 2 - 5 years
Product Listing Specialist Skilled in manually listing products on Shopify with complete details including title, description, pricing, variants, and inventory. Also experienced in cross-listing on eBay and Poshmark using PrimeLister.
Experience: 2 - 5 years
Customer Support Specialist — Experienced in handling customer inquiries and resolving issues professionally using Freshdesk helpdesk tool. I manage the following customer concerns: ✔ Order status and tracking inquiries ✔ Refund and return requests ✔ Defective and damaged item complaints ✔ Delayed shipment follow-ups ✔ Wrong item received ✔ Order cancellation requests I respond to customers in a timely, courteous, and professional manner — ensuring customer satisfaction and store credibility at all times. Tools used: Freshdesk Platforms: Shopify | eBay | eCommerce stores
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