Operations professional with 10+ years of experience managing teams, building workflows, and making sure businesses run without the owner inside every decision.
My background spans a decade at UnitedHealth Group managing healthcare operations and medical records workflows for U.S. programs, remote operations management for businesses across the U.S., Australia, and the Netherlands, and hands-on AI system design including live builds using the Anthropic API,
What I actually do:
As an Operations Manager or Coordinator, I take ownership of daily operations, build the reporting and tracking systems that keep teams accountable, and make sure work moves from start to finish without things falling through the cracks.
As an OBM, I step into founder-led businesses, identify where execution is breaking down, and build the infrastructure that removes the founder from the operational loop.
As a Claude/AI Specialist, I design and deploy AI-assisted workflows, automation pipelines, and agentic systems that give small teams the output capacity of a much larger operation.
Recent work includes:
Rebuilding the full operational infrastructure for Wall Street Prompt, an AI consulting firm serving T. Rowe Price, Marshall Wace, and RBC Wealth Management — Notion workspace, CRM, SOP library, 6 live automations, and onboarding system delivered in two weeks
Coordinating 50+ maintenance and repair jobs weekly for an Australian property company, managing tradespeople, quotes, and client communications remotely
Building MINDA NOW NEWS, a fully operational AI-assisted newsroom platform with editorial verification pipeline and direct
What clients say:
"He built out our Notion workspace, created SOP libraries, designed onboarding docs, and mapped workflows across a remote global team. You never had to chase him. Given that our business sits at the cutting edge of AI, that exposure makes him ten times more effective than your typical ops manager."
— David Wang, Wall Street Prompt
"He didn't just do the job — he actually understood what we were trying to achieve and made it easier for the whole team to get results."
— Alfi Ismail, Results Group
"He anticipated needs before I even asked and created systems that gave me back my sanity. A genuine gem in the operations world."
— Danielle Phillips, Philadelphia Event Rentals
Available for full-time and part-time remote roles. Comfortable with U.S. and Australian business hours.
Experience: 2 - 5 years
In my role as a Business Manager, I leverage a comprehensive skill set that encompasses operational oversight, strategic planning, and financial management to optimize business performance. My adeptness at identifying opportunities for growth and efficiency, combined with my ability to lead and inspire teams, has consistently driven success and profitability. I excel in developing and implementing business strategies that align with company objectives, ensuring sustainable growth. My hands-on experience in managing operations, coupled with a keen analytical acumen, allows me to effectively navigate challenges and capitalize on market trends, positioning the business for long-term success.
Experience: 5 - 10 years
Drawing on my extensive background in operational management and team leadership, I've developed a nuanced approach to project management that balances strategic foresight with agile execution. My experience across diverse sectors has equipped me with the versatility to adapt project strategies to meet unique organizational needs, ensuring alignment with broader business goals. I thrive in orchestrating cross-functional teams, leveraging my expertise to foster a collaborative environment where communication is clear and objectives are achieved efficiently. My methodology is underpinned by a commitment to continuous improvement, harnessing data-driven insights to refine processes and drive superior outcomes. As someone who directly impacts project success, I am dedicated to delivering results that not only meet but exceed expectations, contributing to the overall growth and success of the organization.
Experience: 5 - 10 years
In my capacity overseeing operations, my approach is both analytical and hands-on, ensuring the seamless alignment of business processes with strategic objectives. My expertise spans optimizing workflows, implementing cost-saving measures, and enhancing productivity through technology integration and team empowerment. I excel in crafting scalable operations that not only support current needs but are also agile enough to adapt to future growth. My leadership ensures operational excellence, driving the business forward with efficiency and innovation at the forefront.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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