Customer Service Rep. , Appointment Setter, GVA, Cold Caller

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Overview

Looking for full-time work (8 hours/day)

at $5.76/hour ($1,090.91/month)

Bachelors degree

Last Active

June 15th, 2026 (3 days ago)

Member Since

August 28th, 2023

Profile Description

Results-driven Customer Service and Customer Experience professional with over four years of experience in retail, BPO, and fast-paced e-commerce environments. Proven ability to manage high-volume inquiries across phone, email, live chat, text, and social media while maintaining brand voice and exceeding service standards. Experienced in sales support, order tracking, refunds, exchanges, warranty claims, and complex issue resolution. Proficient in Shopify, Gorgias, and Zendesk, with strong attention to detail. Known for empathy, problem-solving skills, personalized, and customer-focused support that drives satisfaction.

Top Skills

Marketing » Telemarketing » Inbound Sales

Experience: 1 - 2 years

As a customer service representative and sales advisor, my role was to provide exceptional customer service while also actively promoting and selling products or services. I interacted with customers through various channels, such as phone, email, chat, or in-person, to address their inquiries, resolve issues, and offer solutions tailored to their needs. I leveraged my product knowledge and communication skills to upsell and cross-sell products, ensuring customers were aware of the full range of offerings that could benefit them. I consistently met or exceeded sales targets while maintaining a high level of customer satisfaction by delivering a friendly and helpful experience. Additionally, I documented customer interactions, processed orders, and provided feedback to improve overall customer service and sales processes.

Real Estate » Cold Calling

Experience: Less than 6 months

-Reaching out to potential prospects or local enterprises to present cost-effective services. Facilitating connections with potential leads or small businesses to introduce budget-friendly services. -Managing appointment scheduling in the event the key decision-maker is unavailable. -Sending informative emails to decision-makers regarding the range of services provided by the company.

Customer Support » Customer Service

Experience: 2 - 5 years

-Answering inbound and making outbound calls. -Answer the client’s email and text messages. -Social media management. -Address the client’s inquiries and track orders.

Other Skills

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Naval, Biliran

Tests Taken: IQ
Score: 97: DISC
Dominance: 35%
Influence: 28%
Steadiness: 25%
Compliance: 12%: English
C2(Advanced/Mastery)