E-Commerce Support & Administrative Associate

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Associates degree

Last Active

July 23rd, 2026 (yesterday)

Member Since

July 18th, 2023

Profile Description

E-Commerce Support Specialist | Omnichannel Support, Tier-3 Escalations & AI Workflows

About Me:

Driven Support Specialist with nearly 3 years of experience in high-volume e-commerce operations and digital workflows. Skilled in fast, empathetic, same-day issue resolution across live chat, email, and phone. Proven track record of handling complex Tier-3 escalations, upholding strict SOPs, and using AI tools to streamline admin processes for fast-growing e-commerce businesses.

Key Skills
- E-Commerce Customer Support: Omnichannel Inbox Management (Chat, Email, Calls), Order/Refund & Inquiry Management, Tier 1–3 Escalations, Ticket Queue Management.

- Process & Admin: SOP Enforcement, Administrative Support, AI-Assisted Workflows.

- Creative Support: Basic Image Editing, Digital Collateral Design.

Tech Stack
Help Desk & AI: Zendesk, ChatGPT (Prompting & Automation)

Productivity: Google Workspace, MS Office

Design: Canva, Adobe Photoshop

Value I Bring
Ready to keep your e-commerce store running smoothly—maintaining inbox zero, resolving tough customer escalations, and leveraging AI tools to scale your operations efficiently.Support Specialist | Omnichannel Support, Tier-3 Escalations & AI Workflows.