Quality Analyst

Assess the quality of analysts on the project Meet volume and quality targets for all quality assurance audits Develop and maintain knowledge of client and their business needs processes Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings Take accountability for effectively handling escalations Identify root causes for business related issues and recommend solutions to improve overall client satisfaction Assist with monitoring and tracking incidents to ensure timely resolution Deliver individual and group feedback, provide coaching sessions, motivating and encouraging analysts to improve performance

A content moderator's job is to make sure all user-generated content (UGC) on your platform is free of scams and illegal content and is not harmful to your user base. Content moderators review user-generated content in real time to make sure it meets your company's standards and community guidelines.

Photo editors review and select photos for promotion, publication, and dissemination. They identify relevant images, edit photos to make them more appealing, and arrange them in a suitable layout. Photo editors also assign projects to photographers to meet the organization's photography needs.

Layout designers are graphic artists who specialize in page composition. They work together with graphic designers to determine the ideal layout for printed pages and screens. They ensure that page text and images are balanced and create a natural flow for the reader to follow.