I am dedicated and flexible. I am a mature team worker and
adaptable to all challenging situations. I am an enthusiastic, self
motivated, reliable, responsible and hardworking person. I am able to
work well with both in a team environment as well as using own
initiative. I am always willing and persistent to learn.
Experience: Less than 6 months
Interact with customers to solve issues and questions about products, services, and policies Maintain a positive and friendly tone with customers at all times Listen to customer complaints and try to identify the cause of their problem to your best ability Identify the appropriate response and strategy to solve customer issues as quickly as possible Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary Be able to manage large amounts of phone calls, chats, emails, and other communication channels Assist customers by setting up a payment arrangement, payment protection or payment extension Ensure customer satisfaction and maintain professional customer support
Experience: 1 - 2 years
Auditing a massive volume of data Proficient in using MS Office such as, MS Word, Excel, etc. Knowledgeable in using MTPOS System and CRM System.
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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