Joanna

Customer Service Representative | Dental Insurance Verification Specialist | Vir

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Overview

Looking for full-time work (9 hours/day)

at $3.34/hour ($727.27/month)

Associates degree

Last Active

July 22nd, 2026 (yesterday)

Member Since

June 19th, 2023

Profile Description

You visited my profile for a reason...

Maybe you're looking for someone reliable, proactive and easy to work with.
If so, keep reading:)

Hi, I'm Joanna Marie Marsada from Philippines, a dedicated Virtual Assistant/ Healthcare Customer Service Representative / Dental Insurance Verification Specialist with over five years of experience supporting U.S. healthcare clients. My background includes dental insurance verification, pharmacy customer support, data entry, and administrative assistance.

I previously worked as a Dental Insurance Verification Specialist for over five years and as a Pharmacy Advocate, assisting patients with medication refills, insurance inquiries, and customer support while ensuring HIPAA compliance and accurate documentation.

My expertise includes:

*Dental insurance eligibility and benefits verification
*Insurance claims and prior authorizations
*Patient support via phone, email, and chat
*Data entry and document management
*Administrative support
*CRM and Practice Management Software (PMS)
*Dental insurance portals
*Microsoft Office (Word, Excel, Outlook)
*Google Workspace (Docs, Sheets, Gmail, Drive)
*Zoom, Microsoft Teams, and Slack
*Problem-solving and conflict resolution

If you're looking for a reliable, fast learner, someone who takes initiative and genuinely cares about helping your business grow. I'd love the opportunity to work with you.

Let's connect together!!!
:)

Top Skills

Marketing » CRM

Experience: Less than 6 months

Other Skills

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 81: DISC
Dominance: 39%
Influence: 20%
Steadiness: 23%
Compliance: 18%: English
B2(Upper Intermediate)