-Retained excellent client satisfaction ratings through outstanding service deli

inbound sales -communicate with potential customers via phone and they closely collaborate with other internal departments like customer care, marketing teams, or technical support in order to provide excellent customer service. -Provided first call resolution for 70+ retail and commercial banking inquiries daily as well as questions concerning online banking and security procedures. -Identified potential cross-sell opportunities and referred interested customers to relevant sales teams. -Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required. Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems

-Reach out to customer leads through cold calling -promote and sell products/services using solid arguments to prospective customers -Achieve agreed upon sales targets and outcomes within schedule -Establish, develop and maintain positive business and customer relationships -Perform cost-benefit and needs analysis of potential customers to meet their needs

-Identified potential cross-sell opportunities and referred interested customers to relevant sales teams. -Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required. Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.